FAQ

Orders

Was my order successful?

Once we receive your order, we will automatically send you an order confirmation via email. Please also check your spam folder.

Which payment methods can I use?

We currently accept the following payment methods:

  • Apple Pay
  • Credit Card
  • Paypal
  • Klarna (Pay later with Klarna)
  • Bancontact (Belgium)
  • EPS (Austria)
  • iDeal (Netherlands)

Can I reserve an item?

Unfortunately, it is not possible to reserve any of our items.

Shipping

When will I receiver my order?

Your order will be processed and shipped within 12-24 hours. The delivery time varies depending on the delivery location:

  • Orders within Germany should usually arrive within 1-3 working days after dispatch.
  • Orders within the European Union (EU) should usually arrive within 3-7 working days after dispatch.

For more information regarding our Shipping Policy, please click here.

Which countries do you deliver to?

We currently ship to following countries within the European Union (EU):

  • Germany
  • Austria
  • Netherlands
  • Denmark
  • Finland
  • Poland
  • Croatia
  • Ireland
  • Hungary
  • Slovenia

Further countries are set to follow soon, pending final registration steps.

Which shipping provider do you use?

We currently only ship via DHL.

How can I track the status of my delivery?

As soon as we hand over your package to our shipping provider, you will receive a shipping confirmation by email which will also contain a link to track your shipment.

Products

Do you guarantee the authenticity of your products?

Certainly. Every item is carefully authenticated before being listed. With many years of hands-on experience with used designer pieces, we have developed a deep understanding and trained eye of the craftsmanship, materials, and subtle markers of authenticity – allowing you to shop with complete confidence.

Does every item come in a dustbag or box?

Brand-specific extras such as dust bags and boxes are always mentioned and/or shown on the product page if available. For bags and shoes that no longer come with these additions, we provide our own cotton dust bags or sturdy boxes. Every order is securely packaged.

I am looking for a specific designer piece, can you help me?

Absolutely. With our experience and refined understanding of the market, we are confident we can help you find the item you are searching for. Learn more about our personal shopping service here.

Returns

How do returns work?

If you are not satisfied with your purchase, you can return it within 14 days of receipt of the goods. To start a return, please contact us at contact@eurogalleria.com within this 14-day timeframe.

Please send returns only to the following address:

Robin Schirkhani

Lochnerstrasse 4

53757 Sankt Augustin

Germany

After notifying us of your return, you are required to send the item back within 14 days. 

Please make sure that the goods are in the same condition in which you received them. Please do not remove the label attached to our items if you wish to return them.

You are responsible for the shipping costs.

For more information regarding returns, please view our Shipping & Return Policy.

When will I receive my refund for a return?

Refunds are usually issued within 2–3 business days after we receive your return or evidence that the item has been shipped back to us. Processing times may vary depending on your payment method and financial institution. Refunds are always made using the original payment method.

For more information regarding refunds, please view our Refund Policy.