Shipping & Returns

Shipping

All orders will be processed and shipped within 24-48 hours. As soon as the packages have been handed to our shipping carrier, we will send you a shipping confirmation with your tracking number by email. We currently only ship via DHL.

We currently ship to the following countries within the European Union (EU):

  • Germany
  • Austria
  • France
  • Belgium
  • Italy
  • Netherlands
  • Poland
  • Czech Republic
  • Sweden
  • Denmark
  • Finland
  • Portugal
  • Latvia
  • Luxembourg
  • Estonia
  • Croatia
  • Cyprus
  • Ireland
  • Hungary

Further countries are set to follow soon, pending final registration steps.

Shipping costs

The shipping costs are calculated based on the weight and size of your order as well as the delivery destination. The exact shipping costs are displayed during the ordering process.

Delivery times

The delivery time varies depending on the delivery location:

  • Orders within Germany usually arrive within 1-3 working days after dispatch.
  • Orders within the European Union (EU) usually arrive within 3-7 working days after dispatch.

Undelivered parcels

If the parcel cannot be delivered due to incorrect information or absence of the recipient, the parcel will be returned to us. In this case, we will contact you to discuss further steps to resend your order.

Returns

If you are not satisfied with your purchase, you can return it within 14 days of receipt of the goods. To start a return, please contact us at contact@eurogalleria.com within this 14-day timeframe.

Please make sure that the goods are in the same condition (unworn, free of odors, stains, or alterations) in which you received them. All extras that came with the goods (shoe boxes, dustbags, tags etc) must also be included in the returned package. Please do not remove the label attached to our items if you wish to return them. We also ask you to package the items safely so they will not get damaged on their way back to us. For this, feel free to use our packaging material again, so we reduce waste.

Refunds

Refunds are usually issued within 2–3 business days after we receive your return or evidence that the item has been shipped back to us. Processing times may vary depending on your payment method and financial institution. Refunds are always made using the original payment method.

For more information regarding returns and refunds, please refer to our Refund Policy.

If you have any further questions about our shipping or our return policy, please do not hesitate to contact us. We will be happy to help you!